Refund policy

CANCELLATION POLICY

We make every effort to fulfil all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information.  

We will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.  

Please contact us at info@indiaethnicwear.com in case you wish to cancel the Order with in 24 hours of order. On receipt of the cancellation notice, we shall cancel the order and refund the entire amount (less any transaction charges or banking charges that might have been incurred by us) if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order.

 

RETURN POLICY FOR DOMESTIC ORDERS (INDIA ONLY)

We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 7 days from the date of delivery as follows:

  • Fully Stitched products are not eligible for return. However, they can be exchanged with the same product of another size if there is an issue with the size/fitting.
  • Stitched/Customised orders (e.g. Suit, Saree Blouse, etc. custom stitched to your dimensions) are not eligible for return.
  • In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 7 days from the date on which these goods are delivered. Please send an email to us at info@indiaethnicwear.com with order number and reason for return and we will get back to you within 24-48 hours.
  • Please contact us with in 24 hours of delivery at info@indiaethnicwear.com if you open the packaging and discover that the item is damaged.
  • Products damaged while being used do not qualify for a refund or replacement.
  • In case we are unable to replace the damaged / defective product, we will refund the order amount to you.
  • In case your location supports reverse pickup, we shall be arranging a reverse pickup of the products from your location free of cost. You just need to pack the products properly and hand over the packet with our address to the courier person who we will arrange to come to your doorsteps. Please retain the receipt/POD given by courier personal. 
  • Typical time of reverse pickup is 1-5 business days from the date of request, however in certain cases it may be longer. Customer shall get full credit entitled as per the policy if the request is raised within stipulated returns allowed time window and need not worry about reverse pickup delays.
  • In case reverse pickup is not possible from your location, we will request you to send the products to us via courier on your own and we will reimburse the courier amount to the maximum of Rs. 120 subject to submission of courier receipt via email (Please note courier charges will not be reimbursed in case of International order). Ensuring that the product reaches un-damaged in our warehouse in this case is customer's responsibility hence we recommend using only reputed courier services and claim refund from them directly in case the package is lost by them.
  • We strive to have the returns process as quick as possible however customer cannot claim any interest/penalty due to reverse pickup, transit or any other returns processing delays.
  • As soon as we receive the product in our warehouse you will get store credit which can be used to purchase anything else from the website. Store credit is valid for lifetime. There is no expiry. We keep on adding new designs daily so we are sure that you will be able to find a suitable item from our ever increasing collection.
  • We hold the right to deduct shipping charges of Rs.99 for every 0.5 kg of consignment weight in case customer is found to be returning too many orders to earn cash back discounts/credit card points OR found to be involved in any other fraudulent activity.
  • We hold the right to cancel the order placed by the customer OR refuse the return request in case the customer has returned too many orders.
  • In case of multiple products order, return request should be placed together for all the products you want to return.
 

RETURN POLICY FOR INTERNATIONAL ORDERS

We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 7 days from the date of delivery as follows:

  • Fully Stitched products are not eligible for return. However, they can be exchanged with the same product of another size if there is an issue with the size/fitting.
  • Stitched/Customised orders (e.g. Suit, Saree Blouse, etc. custom stitched to your dimensions) are not eligible for return.
  • In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 7 days from the date on which these goods are delivered. Please send an email to us at info@indiaethnicwear.com with order number and reason for return and we will get back to you within 24-48 hours.
  • Please contact us with in 24 hours of delivery at info@indiaethnicwear.com if you open the packaging and discover that the item is damaged.
  • Products damaged while being used do not qualify for a refund or replacement.
  • In case we are unable to replace the damaged / defective product, we will refund the order amount to you.
  • The customer is responsible for sending the product back to our warehouse in Gurgaon, India.
  • Ensuring that the product reaches un-damaged in our warehouse in this case is customer's responsibility hence we recommend using only reputed courier services and claim refund from them directly in case the package is lost by them.
  • As soon as we receive the product in our warehouse you will get store credit for the product amount (excluding Shipping Charges) which can be used to purchase anything else from the website. Store credit is valid for lifetime. There is no expiry. We keep on adding new designs daily so we are sure that you will be able to find a suitable item from our ever increasing collection.
  • We hold the right to cancel the order placed by the customer OR refuse the return request in case the customer has returned too many orders.
  • In case of multiple products order, return request should be placed together for all the products you want to return.

 

NOTE: Products that have been tampered with and/or used/stitched or customised to your dimensions cannot be returned.